What we've seen from running larger scale fundraising operations on NationBuilder is that donors are often confused/lost in the process of going from a ticketed event page to the contribution page for check-out. From a UX standpoint, it's pretty clear that when you lengthen the process for someone trying to purchase a ticket to an event to two pages, you are likely to lose some folks along the way.
An event/donate hybrid page-type would solve this problem. Letting people RSVP and actually purchase their tickets on the same page would definitely improve drop-off rates for online ticket sales.Official response from Adriel Hampton not planned
Every major ticketing system has an event details page where you select how many tickets you want, and then you land on the payment page. It's the most desirable interface for this functionality.
NationBuilder's contact view is great for viewing logged contacts in the database. What's missing in the control panel is a comprehensive analytical dashboard for your website and social media accounts so you can see everything from online signups, specific page actions taken, RTs, and FB likes all on one board.
Right now, cobbling together an analytical report for a Nation requires multiple search queries in advanced search, you can't even search for new signups "today" (as far as I know), and it's usually unclear who came from where. People, including me, often forget to check "joined from page" in these kinds of searches. You really have to be an advanced user to pull these metrics together and that shouldn't be the case. Seeing basic stats on how your website action pages are doing and filtering those by time-span should be as easy as viewing your logged contact history.
Right now, when you go to create a new page "include in top nav" is checked as a default. This is cumbersome for bigger campaigns who have staff drafting and publishing blog posts but have a nice Veracity Media designed theme where the top nav is essentially "set". If one of these staff forgets to uncheck "include in the top nav" this creates a problem. I would definitely suggest unchecking it as a default.
Additionally, I would suggest adding a site-wide feature called "lock top nav" which let's administrators keep others control panel users from publishing new pages to the top nav.
Don't see the option anywhere.Official response from Jason Meer
This is not a feature of surveys at this time. Under Survey details>Settings, you can mark responders for follow-up so that the assigned point person knows to reach out after the survey has been completed. Alternatively, you could direct users who complete the survey to land on a page that details next steps as you might have laid out in an autoresponse email.
If I want these features disabled on every page of my site (as is often the case) except for one (a suggestion box page perhaps), there is no easy way to enable these features for that one page. I have to enable them site-wide and go through and disable them page by page for the entire site, except the one page I needed them for.
I have a fundraising event page. I'm using hosts and selling tickets.
Hosts appear in alphabetical order in the drop-down menu I've noticed. I need the primary hosts (the people who's home the event is being held at) to appear first on this drop-down. Is there any way for me to change this order?
Ticket levels appear smallest to largest. I need them to appear largest to smallest. Same thing, anywhere I can change this?
Official response from Jason Meer completed
Both host names and ticket levels are displayed using Liquid output tags and sorted as described by default. You can copy the generated HTML tags by viewing the source of the page and re-arrange the items in the page template, replacing the Liquid tags. This is considered a hack and any changes to ticket levels in the control panel will not be reflected.
A necessary feature.
In so many feeds around the control panel it says "Joe Doe took an action 5 days ago". This becomes even less precise when you are dealing with months and years.
I know in some cases people prefer approximations here, but in many cases (especially big campaigns that do a lot of fundraising) a precise time stamp would be better. Some kind of global option to go with one or the other would do the trick.Official response from Adriel Hampton completed
If you hover your mouse over the timestamp, it will give an exact time.