I currently have a page set up to accept monthly recurring donations. My payment processor is PayPal Payflow. I tried to cancel a specific recurring donation from within my nation control panel using the "Cancel All Future Donations" button on the customer's profile, but the customer is still being charged for the recurring donation. After following the directions here, it seems like PayPal Payflow is the culprit in preventing the cancellation through the NationBuilder platform. Is there a way that this button could be blocked out, removed or a redirect be substituted in if I have PayPal Payflow as my payment processor? Thanks!
Thank you - a note in the page that it is a PayPal issue and not something you can do in NationBuilder would be helpful! This isn't something we have planned at the moment but it's a great suggestion.