Can I use my own domain name?

A:

Yes. There is a $5 per month charge, and you will need to point your domain servers to our cloud. We can help you through it, just email us in advance at help@nationbuilder.com to schedule the switchover. We do not provide the domain names. If you do not already have one, try a service like Namecheap.

Warning: If you create a redirect to your .nationbuilder.com domain, it will cause significant downtime in switching to our DNS. You should not use a redirect if you are intersted in people being able to find your site in search engines.

The switch can take 24-48 hours once we have all your information, so please plan in advance. If you are using incoming email with the domain, we need to know about that (in particular, which provider is handling this) so that your email is not interrupted when we make the switch. If you're going to be using bulk email with your domain, here are some thoughts on that, including info on getting up to 10 free custom address Gmail accounts: "How can I optimize my email deliverability with NationBuilder?"

There are two ways your custom domain can be set up.

  1. You host the DNS wherever you want and just add a CNAME pointing www.yoursite.com to proxy.nationbuilder.com. Then you just send us an email and we turn it on.  The downside to this is that you will need to figure out some way to redirect yoursite.com to www.yoursite.com because we cannot do that for you and most DNS services cannot either.
  2. The alternative is that we host your DNS for you, and you point your name servers to us. Then we can handle the redirect for you, but we will also need to make sure your email is configured properly. If you are using Google Apps, that's easy, but in general, we will need to take a look at how you are currently set up to make sure everything goes smoothly. Do email us about your inbound email setup, and if you are switching over a live site, be sure to coordinate with us in advance. Our name servers are:
    • ns10.nationbuilder.com
    • ns11.nationbuilder.com
    • ns12.nationbuilder.com
    • ns13.nationbuilder.com
    • ns14.nationbuilder.com
    • ns15.nationbuilder.com

(If you are hosting your own DNS, here are the email records to update.)

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Showing 7 reactions


Jim Gilliam commented 2011-12-23 09:50:10 -0800
Hi Mary.. when you point your domain name to our servers we usually ask if you are using email on that domain so we can be sure that your email continues to work. Sounds like that might not have happened. Please send an email to support with the details on your 1and1 account so we can point the email there, we don’t have any of the 1and1 info on file for you.
Mary Huls commented 2011-12-23 09:44:51 -0800
My domain is pointed to my NB account. gonzalez2012.com. I originally purchased the domain through 1and1.com. Now my email is not working, is there something I am missing? How can I still retrieve my email from my 1and1.com email account for this domain?
Ben Damman commented 2011-12-10 18:40:14 -0800
I recommend Zerigo.com’s DNS service for anyone that needs to manage their own domain settings. They have a free offering that is good enough for most sites. The best part is…they make it easy to redirect your yourdomain.com to www.yourdomain.com.
Jim Gilliam commented 2011-10-18 12:41:17 -0700
The reason to use option 2 is so we can do the redirect from http://yourdomain.com/ to http://www.yourdomain.com/ Most dns hosting providers including GoDaddy do not have the ability to do that for you. It’s actually the only reason we offer to host the DNS.
Donald Darnell commented 2011-10-18 11:30:27 -0700
Are there any particular advantages to option 2? We are making a transition from GoDaddy (yuck), and want to set up google apps for e-mail. Our current domain registrar offers inexpensive DNS hosting, so that is tempting. Please tell us the good reasons for using NationBuilder for DNS hosting.
NationBuilder Support commented 2011-06-23 14:07:43 -0700
The most it ever takes is about a day for option #1, but usually we get to it within a few hours. If you are in a situation where you already have a site live and are concerned about any downtime, then we can schedule an actual time to coordinate the flip over to minimize that.
David Boroditsky commented 2011-06-23 12:01:41 -0700
If we go for option 1, how much time do you guys need to get things set up on your end?
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