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My petition is marking people as no email

We currently have a petition running and it's automatically marking people as not to receive emails from us.  Is there any way we can have their emails marked as 'emailable' rather than not?

Official response from

When people sign a petition, they have the option of opting into receiving email communication from you. By default, the box is checked next to the statement "Send me email updates." This means that if a petition signer does nothing unique, his email address will be captured and marked as emailable. 

If a petition signer un-checks the box next to the "Send me email updates" statement, the person will be marked not to receive email from you. This is based on a request from your petition signer and should not be changed. 

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