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How do I remove everyone from my nation's database?

Official response from C.J. MinsterCheng

Infrequently, you may end up with data you want to get rid of in your nation. Please note: deleting a single person's profile or batch deleting profiles cannot be reversed

Sometimes this is Twitter records for a broadcaster you don't want associated with the account, trial data imports, or data that was imported poorly. To delete a bunch of people from your nation at once, you can use advanced search to do things like identify all the people who follow a specific broadcaster on Twitter (People > Advanced search > Name and contact) or who came from a specific import (Advanced search > Origin). Then use a batch action to delete the records that you do not want by clicking the + sign (pictured below), adding them to a list and then deleting them.

Screenshot_4_23_13_7_49_AM.png

A couple of tips:

  • If a person has made any donations to your nation, you cannot delete his profile until you delete all donations associated with the person. You can sort donations from Finances > Donations
  • Consider making a snapshot backup of your database from Settings > Snapshots before you begin batch deleting, so your nation can be restored if necessary.
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Showing 2 reactions


Ian Patrick Hines commented 2013-04-23 07:54:53 -0700 · Flag
Stephanie — Many apologies. We actually replaced the “Shopping Cart” with a slightly different interface some time ago, but it looks like we hadn’t yet updated this FAQ. I’ve made a slight change to the answer above and included a screenshot of the + button you’ll need to click in order to add people to a list.

You’ll see this + button anywhere you have a list of people (as well as on individual profiles), though it’s location may vary. If you have any more questions, please don’t hesitate to contact your point person.
Stephanie Goodwin commented 2013-04-23 03:13:35 -0700 · Flag
I am looking to delete all my contacts and start over. I followed the advance list via the origin route, clicked the + sign but I don’t see where I can add them to the shopping cart or to delete them.