How to create a feedback page

A feedback page allows you to solicit feedback from your supporters. It creates a page with a single, free form text field for things like "contact us" or "share your story."

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To create a feedback page, go to Websites > {Website Name} > New page.

Give a name to your page. A slug will auto-populate based on the name, though you can change it if you wish. Select Feedback as the type of page and decide whether to include it in the top nav or support nav. Then click the Create Page button.

Next you’ll be able to edit the Feedback settings > Settings of your page. You have the option of creating a label for the feedback box. You must include a label for the submit button. For example, if you are collecting stories from your community you could label the button "Share your story."

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Like other NationBuilder pages, you can add the donor to a path, assign membership, and add tags to any person who uses this page to donate. You may also assign a point person to the donor, if a point person does not already exist for that person’s profile. These tools will allow you to track and engage your donors in the future.

Note that a person can receive an auto-response email thanking her for the feedback. You can edit the default autoresponse email under Feedback settings > Autoresponse. 

Click "Save settings" to save your changes.

Adding intro text and media

Under Feedback details > Intro blurb, you can provide introductory text, explaining why you’d like the community to leave feedback. As with other content editors, you can include images by saving them to the File section and using the insert / edit image icon to add them to your page. You can embed content from the web by entering the URL for the content on its own line in the content editor. When you click the Save intro text button, content from the web that is found via NationBuilder’s Embed.ly integration will be previewed below the intro text box.

By default, people who leave feedback will receive an autoresponse email. You can stop people from receiving these emails under Feedback settings > Autoresponse by unchecking the box next to “Automatically send person leaving feedback an email.”

You can change the broadcaster who sends the messages. The primary broadcaster for your website is set here by default. You can then edit the subject line and body of the auto email.

If you have made any changes to the autoresponse, click the Save autoresponse email button to save your changes.

Settings

Remember that like other pages on your website, you can add page tags to a feedback page from Settings > Page settings. You probably want to keep the “Show stream” box checked so that people who choose to leave feedback publicly can do so. Leaving the Allow comments box unchecked is a best practice so that people aren’t confused whether to leave feedback in the feedback box or in the comments section. You can also update the default facetweet prompt from Settings > Social media.

You can preview how the page will display by going to Preview.

You can publish the page from the Publish button, located at the top of all editing screens. You can also change the page status from Settings > Page settings and selecting Published from the Status drop-down menu.


Related how to guides

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