How to remove a profile

There are several ways to deal with problematic people in a database. Removing people should be the last resort. All control panel users with access to the People section can change support level, delete a profile, or ban a profile. Only admins can report spam. We've found that it's useful to keep track of people when they become non-supporters by changing their support level to 4 or 5.

Here's how to indicate a non-supporter. From the list view in the People section, click the caron on the right side of a profile and then click "Edit [person's name]."

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This will take you to the Edit > Settings area of her profile. You can also get to the Edit > Settings section of a profile from single-person view.

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In the supporter level drop-down menu, choose either "4 - Weak oppose" or "5 - Strong oppose."

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Scroll down to the bottom of the page and click the "Save person" button.

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The person will now be listed as a non-supporter in your database. If the person reaches out to you in the future, the history of your interaction will be available.

Occasionally, you may decide that a profile needs to be completely removed. You can do this by deleting a person, banning her, or reporting spam. Deleting a person or reporting spam are irreversible; and reporting spam is only available to admins of your nation.

Deleting a person: Removes her profile from your nation and abandons any user-produced content. Deleting a person is irreversible. A group of people can be deleted using a list

A profile cannot be deleted if the profile has:

  • a permission level (i.e. control panel access)
  • made a donation
  • been sent an invoice
  • been connected to an expenditure
    • received an expenditure
    • created an expenditure
    • listed as the person / organization the expenditure was about (in support of or in opposition to)

Banning a person: Profile is marked as banned. No one can login to your nation using the Twitter, Facebook, or email accounts connected to the profile. Once you ban a profile with a Twitter account, you will also block them on Twitter. The person can be unbanned. This process is usually done after a person receives three rules violations.  

Reporting spam: Reports the person and her content as spam. Removes her profile and permanently deletes any user-produced content. 

When an admin is editing a person's profile, these options will appear at the bottom of the Edit > Settings screen to the right of the "Save person" button.

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When you select one of these options, a pop-up window will appear to confirm your decision. 

Report spam pop-up window:

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Click "OK" on the report spam pop-up window to report the person as a spammer and remove content she created. If you click "Cancel" no action will be taken.

Ban person pop-up window:

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Click "OK" on the ban person pop-up window to ban the person. If you click "Cancel" no action will be taken.

Delete person pop-up window:

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Click "OK" on the delete person pop-up window to remove the person's profile. If you click "Cancel" no action will be taken.

Related resources

How to deal with spam content

How to set up nation rules

How to remove people from the database

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