How to use the unsubscribe page

Every time you send an email blast from your nation, it includes a link that allows the recipient to unsubscribe from email communication. That link goes to an unsubscribe page. This page exists on every website created on NationBuilder at “website-name.com/unsubscribe.” The page content will be the same across all websites of a nation.

The page content can be customized at Settings > Defaults > Unsubscribe. Only control panel users with access to the Settings section of the control panel can edit the unsubscribe page. At Defaults > Unsubscribe you can create tag options to give subscribers the option to unsubscribe from particular email subscriptions rather than opting out of all correspondence. 


Customize unsubscribe display settings

Under Unsubscribe > Settings you can customize how the unsubscribe page displays to your users by customizing both the headline and page content. By default, the headline of your unsubscribe page reads “Change your [nation name] email preferences.”

Unsubscribe default

At Unsubscribe > Settings your current nation name will be displayed under “Organization name.” Change your nation name by clicking on the blue “nation settings.” This will take you to Settings > Contact.

Unsubscribe organization name

You may also visit Settings > Contact at any time to change your nation name. Enter the new name in the “Organization name” text box.

Organization name

Click Save contact info to save your changes.

Under Unsubscribe > Settings you can use the available content box to add text below the headline. Encourage people to adjust email preferences rather than opting out of all communication from your nation.

Click the Save button to save any changes made.

Please note that under Unsubscribe > Settings there is a checkbox labelled “Only display options from which people can unsubscribe.” This setting is only relevant after you have created a tag under Unsubscribe > Unsubscribe options.


Create an unsubscribe option

A supporter adjusts email preferences using tags that will exist on her profile in the People section. Under Unsubscribe > Unsubscribe options you can create the tags available for adjusting email preferences. Only tags defined in the "Unsubscribe options" area will display on the unsubscribe page.

To create a new tag:

1. Enter a description of the tag in the “Unsubscribe option description” text box. This description will appear on the unsubscribe page to your subscribers. We recommend being as explicit as possible regarding the subject and frequency of planned emails. For example, “Weekly polar bear advocacy email” is a better description than “Weekly newsletter."

Unsubscribe option description

2. Click on the “Tag to remove” drop-down menu. Any tag listed under People > Tags is included in this drop-down menu. A text box will appear where you can type the name of any pre-existing tag you may want to select from the list. Create a new tag by typing in the name of the tag and then clicking on “Create new tag: [tag name].”

Tag to remove drop down

3. Click Add unsubscribe option to save.

This is what your page will look like when you have added unsubscribe options: 

Unsubscribe front facing with tags

 

When a subscriber unchecks the box next to a tag’s description, the tag is removed from the subscriber’s profile. Similarly, when a subscriber checks the box, the tag is added to the profile.


Adjust existing unsubscribe options

At Unsubscribe > Unsubscribe options change the order unsubscribe options appear by clicking on an option and dragging it to a new order in the list.

Current unsubscribe options

Click Edit icon to edit the option. Click Trash icon to delete the option.


Limit unsubscribe options visible to subscribers

After you create tags at Unsubscribe > Unsubscribe options you are able to adjust which tags will display to individual users. In many cases you will want to use these unsubscribe options to encourage subscribers to opt out of certain email communications, instead of opting out of everything.

At Unsubscribe > Settings check the box “Only display options from which people can unsubscribe” and a person will only see tags that already exist on her profile. If the box is unchecked, the subscriber will see all options created at Unsubscribe > Unsubscribe options.

Only_display_options.png

This checkbox is best used when you have multiple websites attached to your nation. By limiting the tags shown, the user will not have the option to adjust email preferences from irrelevant websites or campaigns that you might be running with your nation.

Click the Save button to save your changes.


Unsubscribing from all email communication

Unsubscribe pages with options will include a checkbox allowing the user to unsubscribe from all email communication. If this checkbox is selected, all other email preferences will uncheck on the unsubscribe page.

Checked unsubscribe

If you do not create unsubscribe options then a person will not see any checkboxes and only see a button to "Unsubscribe."

Unsubscribing from all communication excludes receipts and confirmation emails. For example, if a user takes an action on your site, like RSVPing to an event, an email confirmation of the RSVP is still sent.

If a person unsubscribes from all communication two additional changes will occur on the person’s profile:

1. Any tags created at Unsubscribe > Unsubscribe options are removed from the profile.

2. The “Receive emails” box in the person’s profile is unchecked and crossed out. This can be viewed in a person’s profile under “Edit.” A control panel user cannot edit the person’s profile to opt into email. Emailable status will only be changed if the person opts into email on a signup page or another action page on your site.

Receive emails


Managing email preferences

Please note that the tags under Unsubscribe > Unsubscribe options should correspond to the tags used to add your supporters to email blasts. This creates a connection between the tags used to add a supporter to email communications and the tags the same supporter can use to adjust email preferences on your unsubscribe page.

Email recipients

Consider using a signup page as a subscription preferences page. A subscription preferences page allows a person to define email preferences before receiving email, so each subscriber is not later tempted to unsubscribe. It is best practice to coordinate the tags from your unsubscribe page with the tags on your signup page.

By having a direct connection between these two pages and the tags used in email blasts, supporters will have more control over email subscriptions. This will encourage your supporters to adjust email preferences instead of unsubscribing from your communications.


How to create a signup page

How to use tags to organize people

How to set up email blasts

How can I optimize my email deliverability


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