How to send and view one-to-one email

By receiving incoming email for broadcaster, you can integrate one-to-one email with your people database. While there isn't a traditional "inbox" with this system, it does allow you to aggregate communication between a supporter and multiple staff members into a person's profile. Incoming email is viewable in several activity streams of your nation. Email sent from your nation is viewable in the profile activity stream of the sender and the recipient. 

From your nation's control panel you can:

Send an email

You can send an email to anyone whose profile includes an email address. From the dashboard of the person's profile, click "Email." This option will only appear if an email address is associated with the person's profile.

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Once you click the email button, you will see a text-based email editor. 

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You'll be able to copy other people on your correspondence (by entering an email address in the cc line), blind copy people (your original recipient will not see that you sent a copy of the email to anyone on the bcc line), and attach a file to the email. You can also indicate what type of contact you were completing in the drop-down menu directly above the "Send email" button. By default, each email you send to a member of your nation subtracts social capital from the recipient. You can change this to subtracting no social capital or more than one increment of social capital from the second drop-down menu above the "Send email" button. (In this nation, the social capital is constituent capital and is abbreviated as "cs.") 

Once you click the "Send email" button, copies of the email sent will be stored in the sender's profile and the recipient's profile. Remember that you can only send email from an address that is associated with a broadcaster of your nation. 

View and respond to incoming email

There are four places to view incoming email:

Viewing email from the activity stream of your nation at Dashboard > Activity 

Dashboard email activity

Viewing email from a broadcaster's activity stream at Communication > [Broadcaster name]

Broadcaster dashboard

Viewing email from the sender's profile:

Sender profile

Viewing email in path view

A person can be added to, or move along a path, by emailing one of your broadcasters. This allows you to view incoming emails directly from path view. An advantage to this view is that incoming mail will auto populate the path description with the subject of the sent email.

This is primarily useful if you have a path where a workflow is centered around your supporters contacting a specific broadcaster. For example, if you have an email used only for volunteer recruitment, it would be advantageous to link that email to a broadcaster and configure the settings to automate a volunteer path.

This setting is turned on from Communication > [Broadcaster Name] > Settings > Email. Learn more about adjusting broadcaster email settings.

The unique thing about NationBuilder Mailboxes is that all correspondence from everyone within your organization is stored within the user record of your supporter or prospect. In addition to correspondence, you'll also have a record of the user's interaction with your organization on Twitter, Facebook, and your public website. Point people in your organization can also log contacts with the person, creating a holistic history of the person's interaction with your nation.

An alternative to NationBuilder Mailboxes is to bcc your broadcaster on all mail from your external email system. This will automatically log the email in your nation.

Related HOWTOs

How to attach an email address to a broadcaster

Benefits of receiving email in your nation

What is a broadcaster?

How to use paths

If you’re unclear on how this feature works, please ask a question. If you would like to see changes to this feature, please submit a suggestion.