Are the pictures in your email blasts appearing in MS Outlook?

Some of our images are not appearing when they are opened in Outlook, which is a real shame. We cannot pinpoint the reason why. Has anyone else had an issue with this? How about a solution?

Thanks! Mica

Official response from NationBuilder Support

Unfortunately, the email clients Outlook 2007, 2010 and 2013 render HTML using MS Word rather than web standards. Additionally, most email clients block images by default - requiring you to request image download before they will be seen in an email.

Within these limitations, our email templates are designed to display properly in the major email clients.

The difficulty with Outlook is an issue that causes headaches for many professional designers. There is some rendering documentation on the Microsoft website, although if you scroll through the comments section of the page you can see that very few people are happy with their explanations.

outlook email theme issues

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NationBuilder Support

NationBuilder Support responded with completed

posted 2016-06-27 15:53:34 -0700
Molly Feltner

Molly Feltner commented
I tried that but it did not work.
posted 2015-05-29 10:13:21 -0700
Ryan Morgan

Ryan Morgan commented
Make sure to set a width=“123” parameter on the <img> tag—that’ll fix this problem.
posted 2015-05-26 12:33:14 -0700
Madeline DeDe-Panken

Madeline DeDe-Panken tagged this with Not helpful

posted 2014-11-07 08:38:28 -0800
Ellen Goetz

Ellen Goetz commented
I cannot believe that, after all this time, you can’t come up with a workaround. Every other email I receive through my Outlook account either comes with an image or the ability to download one. Instead, with NB, I have a big blank space where all of my images — including the organization’s logo! — should be. Shrugging your shoulders and essentially saying “too bad” is not helpful in any regard — what would be helpful are instructions, for ALL your clients, on how to at least ensure that your images can be downloaded by the recipient.
posted 2014-10-30 09:41:06 -0700
Ellen Goetz

Ellen Goetz tagged this with Not helpful

posted 2014-10-30 08:54:00 -0700
Madeline DeDe-Panken

Madeline DeDe-Panken commented
I am having the same issue with being unable to see images in Outlook. When our clients open the email, there are no images and, what’s more, no indication that there are any images (i.e. no “display/download images” button).

Has there been any resolution to this issue? Is NationBuilder working on a solution?

Thank you!
posted 2014-10-29 10:45:18 -0700
Collin Jensen

Certified Developer

Collin Jensen tagged this with Helpful

posted 2014-07-02 19:22:21 -0700
Mica Bevington

Mica Bevington responded

posted 2013-12-24 14:57:13 -0800