My nation's email blasts are being deferred and blocked. It may be happening to emails sent to my supporters. What can I do to fix this?
If you believe email from your nation is being blocked by your ISP (internet service provider) or mail server, we suggest you start by reaching out to your ISP directly. Any of your supporters can do this as well - the more requests an ISP gets from its customers, the more impact you will have.
A letter to your ISP not only relays your dissatisfaction, but also requests a lift to the block. Below is a sample letter you can send to your ISP. NationBuilder's team, firstname.lastname@example.org, can help should your ISP/Domain require follow-up information such as mail logs.
Below is a sample letter you can send to whoever handles your email servers.
To: ISP Customer Support
Subject: Remove NationBuilder Block
Hello. My name is XXXX and I have been a customer of your services since XXXX. I understand that you have a blacklist in place to protect customers like myself from unsolicited email; however, this blacklist has made it impossible for me to receive newsletters, announcements, and promotions that I have subscribed to receive. I value these communications and would like to receive them using this email address.
The sender of these emails uses an email marketing service called NationBuilder. NationBuilder is not an open relay and has extremely strict anti-spam policies in place. Because you block emails from NationBuilder I am unable to receive these communications.
I ask that you add NationBuilder to your white list. For further information about NationBuilder you may contact their Community Team: email@example.com or 213.394.4623.
IP addresses for your Network Department
Please contact me when this problem has been resolved.
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