Notification emails

Notification emails are sent automatically when someone takes action. By default, control panel users receive notifications for all activities taken by people assigned to them and for people / pages they are following. Similarly, when a logged-in supporter follows reactions on a webpage, she will receive notification emails when activity occurs on that page.

Notification email purpose and design

These emails are designed to alert the recipient and encourage the recipient to take action within the nation. 

  • Notification emails are sent from
  • The content of the email cannot be edited.
  • To take action based on the notification, send a new email or log into your nation. 
  • Do not reply to a notification email - doing so will not connect you to anyone.

Here is an example notification email:

example notification email

Adjust when notification emails are received

A control panel user can adjust when she receives notification emails from Settings > Your account > Email notifications.

navigate to your notifications in the Settings section

Settings for another control panel user can be changed by editing that person's profile and going to the notifications area. Only control panel user profiles have a notifications section. 

Notifications section within a control panel user's profile

Notifications can be sent when activities occur within specific groups of people:

  • Everyone: whenever someone does something.
  • Assign to you: when someone assigned to you takes action.
  • Following: when people you are following take action, or when something happens on a page you are following.

adjust specific notifications

Activities that can trigger a notification email:

  • New comments
  • New donations
  • New pledges
  • New invoice payments
  • Point person changes
  • New contacts
  • New notes
  • New pages published
  • New flags on comments or pages
  • New event RSVPs
  • New feedback
  • New volunteer signups
  • New petition signatures
  • New endorsements
  • New suggestions
  • New surveys
  • New vote pledges

After adjusting the checkboxes next to each of these activities, you must click the save_notification_settings_button.pngbutton to save your changes.

Please note that new signup activity on a signup page will not generate notification activity.


Following reactions

In addition to control panel users, logged-in supporters can follow pages. When a supporter creates a user-submitted event or blog post, she will be added as a follower of the page. Similarly, when someone comments on a page, she is automatically added as a follower of the page. Following reactions on a page means that the person will receive emails when new comments are posted or when the page is deleted. These page notification emails always include a link to unfollow the page.

How to grant control panel access

Point people

How to edit a profile

If you’re unclear on how this feature works, please ask a question. If you would like to see changes to this feature, please submit a suggestion.