Product Writer

NationBuilder is actively seeking an outstanding writer for the position of Product Writer on our Product team in our headquarters in Los Angeles.

The role of Product Writer at NationBuilder is to clearly and concisely explain core product concepts and workflows in writing. Your primary responsibility is writing product documentation and blog posts that create understanding of and alignment with the principles and value proposition of NationBuilder. You will treat our documentation as a product, working closely with the Engineering, Community Strategist, Digital Organizing, and Customer Support teams to make sure the documentation is meeting the needs of it’s customers. You will provide expertise in technical writing, editorial process, microcopy, customer interviewing, and content marketing.

NationBuilder creates software for leaders of all kinds - political candidates, nonprofit organizations, anyone building a community of people to make something happen in the world. Read about our mission and beliefs. For more information about NationBuilder go to:www.nationbuilder.com

 

What you’ll do:

  • Create and extend our product documentation to help our customers become experts at using our product

  • Write blog posts that explain core product concepts

  • Keep customers informed about changes to the product through email and blog posts

 

We are looking for someone who:

  • Values clarity over cleverness

  • Knows how to boil complex ideas down to understandable steps.

  • Is a stickler for details. You feel the need to make sure everything produced is of the highest standard.

  • Is a problem solver. You approach every problem with a positive attitude. You know everything isn’t fixable, but you won’t give up until you’ve tried.

  • Has a desire to test and document everything about the product – this involves lots of curiosity, patience, and an unwillingness to compromise quality.

  • Has the ability to empathize and understand the viewpoint of our customers. You’ll know how to balance customer needs while facilitating internal stakeholder voices.

  • Might not identify as a “technical” person, but who is interested in learning new systems, and figuring out how all the pieces of the puzzle fit together.

  • Is deeply empathetic and driven to understand what problems customers are trying to solve

  • Knows the medium matters, and consistency is crucial.

NationBuilder is an equal opportunity employer and we value diversity. We are committed to finding talent that is not determined on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To apply email your resume to jobs@nationbuilder.com with the subject “Product Writer.” Tell us why you're a good fit for the job in 140 characters or less (like a tweet, but you don't have to actually tweet it).  

 

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