NationBuilder FAQs

NationBuilder leadership software includes a lot of functionality. This section includes short explanations for how to put those features to work. Our documentation includes step-by-step instructions to core features.

If you have a question about how to accomplish something, submit a question. You will automatically receive email notifications when your question receives an answer or comment.

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Unable to Set Expire Period to Membership on Donation Page

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Hi Benjamin,

I investigated your nation and noticed your donation pages are configured to accept monthly payments. This negates the need for a membership expiration date as the membership expires when monthly payments end. You can learn more about monthly donation memberships at http://nationbuilder.com/how_to_charge_for_memberships.

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How to display images from tagged pages on my home page?

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Hey Jake, it looks like you're appending the "homepage" tag to the blog posts and events themselves rather than the blog pages and calendar pages; if you append the "homepage" tag to the parent blog/calendar pages that those posts/events are nested under, then it'll pull images and location info like in the example.

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Text spacing

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Hey Kim,

The content editor treats manual carriage breaks (hitting enter at the end of a line) as the start of a new paragraph, and automatically double spaces - this is standard in most text editors. You can hold shift as you press enter to force it to return to the next line below the line you're typing on, forcing the following content to have single-line spacing when compared to the previous line.

In HTML markup, a new paragraph (double spacing) is opened with "<p>" and closed with "</p>", while a single line break is written as "<br />" and doesn't need to be closed.

Hope this helps!

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How do I use QuickBooks with Authorize.net?

Site importer does not import JavaScript

Is there a way to get a list of all failed donations on a regular basis using a filter?

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You can view a summary of failed, cancelled, and abandoned donations from the Dashboard of your nation. Use the Activity type and date range options within your control panel to view a specific activity within a given time frame. You are not currently able to save these as filters, however you can bookmark the pages after narrowing to your desired activity type and date range. 

Activity_Types.png

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Is there a way of hiding "xyz published this page in Blog xx [time] ago"?

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Hi Dominic,

The content you're referring to is in the stream of your blog posts. You can remove activity from a stream from the Dashboard of the respective page using the option in the top right corner of each notification. I deleted the activity from the posts you mentioned so you're good to go. 

Deleting_Stream_Activity.png

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double picture on blog page

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Your current theme (Publish) uses the meta image for blog posts as a thumbnail on your blog page. You are seeing duplicate photos because you're using a meta image and including the same image "Before the flip." We made a slight adjustment to the theme of your blog by stripping HTML from "Before the flip" so you won't see two images. A best practice for blog posts is to not include images or HTML "Before the flip."

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How do I add excerpts to the Featured Content Slides?

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You can add an excerpt to a featured content slider under the "Headline / Action text" field on any page in your nation that contains a content slider under Settings > Featured content sliders.

Featured_Content_Sliders.png

The liquid variable, "{{ post.blog_post.content }}" will display the content of a specified blog post in the "before the flip" area. Please see our Liquid Object Reference Index and guide to use Liquid with NationBuilder for more information.

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Photos in the Headliner Theme

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Hi Isabella,

Those grey and black lines are a result of your images being stretched to fit the dimensions specified for Headliner in NationBuilder's public theme guidelines. Featured content sliders on the Headliner theme are suggested to be at least 1024px wide, with an aspect ratio of around 16:9 (for a 1024px wide image, the height should be around 576px).

A best practice is to start with an image that meets or exceeds your final dimensions and scale down from there. Starting with a small image and increasing its dimensions will result in poor image quality. 

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what_is_the_date_of_a_recurring_donation

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When a donor starts a recurring donation, the date of the initial transaction is the date future transactions will be charged. If this date falls on a weekend or holiday, the payment will automatically be processed on the next business day.

You cannot modify the date in NationBuilder, as the transactions are handled by your payment processor. You may be able to edit the date on your payment processor's portal. 

Related resources:

How is a monthly donation processed?

What receipts are created for donations?

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Show Facebook feed in website's sidebar

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Please note that as of June 23, 2015, Facebook has deprecated their Activity Feed social plugin and recommend using one of their other Social Plugins instead.

 


Old Response: 

Adding a Facebook feed to your sidebar is one of the easier customizations you can make, but it will still require some modest theme customizations. Once you have created your custom theme you can find "_columns_2.html" and "_supporter_nav.html" under Website > Theme > Templates. 

Change "false" to "true" in "data-stream="false"' on both files to display recent Facebook posts. 

Right column example

_columns_2.png

Supporter nav example

_supporter_nav.png

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NEWSBOX (?)

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NEWSBOX is one of the custom themes on your nation. One of your control panel users made the switch. I'm looping in your point person, Chris Asmar, to provide more information. 

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Italicizing certain content within a paragraph

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Italicizing content on your website is a breeze thanks to the WYSIWYG editor, and you won't have to edit your theme or page templates. To italicize copy, highlight the desired copy and click the bold "I" to italicize it. 

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Limit Number of Reactions

What is priority level

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Priority level is a flexible rating system that lets you assign priority to a person in your nation. It can be very useful for targeting outreach once you've filtered for an audience. Priority level can also be used to communicate the value of a person in your nation to other control panel users. Here is more info on how it can be assigned and changed - http://nationbuilder.com/whats_the_priority_level_feature_and_how_do_i_use_it

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Report for donors who gave last year, but not yet this year?

How to change default font?

How do I delete a single person from my nation?

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There are two ways to delete a single record from your database. In your People database there is an arrow in the top right corner of each person. Placing your cursor over the arrow will reveal an option to delete that person from your nation. 

From_People.png

The other option for deleting an individual person from your nation is on that person's profile. When you have identified the person you want to delete you can click "Edit" on their profile. In the bottom right corner of the edit screen there is another option to delete the person from your nation.

From_Edit.png

A person cannot be deleted if she has any financial transactions associated with her profile. Those transaction, e.g. donations and invoices, must be deleted before the profile can be deleted. This is to ensure the accuracy of your financial tracking. If the profile has transactions connected to it, the "delete person" options will not be displayed. 

Control panel users can only be deleted by an admin or a person with the "manage control panel users" permission.

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How do I change the fb and twitter for my public profile and slug profile?

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If you are not a control panel user you will not be able to modify the Facebook or Twitter accounts associated with your public profile. If you are a control panel user you can modify the social media accounts on an individual profile under Edit > Social media accounts.Edit___Social_media_accounts.png 

The main difference between the two profiles is that they're part of different nations, so they're technically different profiles. You can have a public profile for each nation you join. If you want to adjust the social media accounts on your public profile but are not a control panel user, try contacting the nation to make the change. 

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