Recover from a bad import

Profiles added to your nation via an import can be found using a filter. You can add them to a list and delete them from your database.

Within the control panel, donations can only deleted one at a time. Any profile connected to a donation cannot be deleted. If you import donations, or if the import updated existing profiles, we can restore your nation from a snapshot

We may be able to help you even if a snapshot doesn't exist. Email help@nationbuilder.com. Send in the following information with your request:

  • The name of the nation
  • How the records to be deleted can be identified
    • The list they are on
    • The tag applied to the profiles
    • The date range for the donations
  • How urgently the request needs to be completed

We will work with you to get the removal scheduled and completed.

Related resources:

How to import

How to backup your nation

How to filter

How to create a list 

How to remove people from your database

 

If you’re unclear on how this feature works, please ask a question. If you would like to see changes to this feature, please submit a suggestion.