At NationBuilder, service is sacred. In order to better serve our own growing community, we’re updating the way we provide support.
A few months ago, we created the Frontline customer service team to provide more personal, dedicated tech support to all of our customers. So, if you ever have a technical question or potential issue that you can’t solve after referring to our online training and support resources, you can send us an email or give us a call to talk to a human.
Along with building this new team, we’re always improving and adding to the training and support resources available on our website. You can get an overview of the platform in our live demos, learn NationBuilder best practices through our support documentation and dive into organizing strategy with our live webinars.
Our Organizers are also transitioning into new roles as Community Strategists. Organizers used to provide the full customer service experience, but will now be focusing specifically on providing more hands-on strategic guidance and expertise. Think of Community Strategists like personal trainers. They’re here to help you learn NationBuilder best practices, provide tailored recommendations based on your needs, and create strategic plans to meet your goals.
With the new Organization, Enterprise and Network plans you have the opportunity to work with a Community Strategist who has experience in your field to help you continue to grow your organization. You can schedule calls with your Community Strategist for a personal consultation to get the most out of the platform.
Regardless of what plan you choose, you’ll always have access to our live demos, online training resources, support doc library, strategic webinars and customer service team.
These changes were made to help you continue to grow and give you the tailored and personal support you need from each of our teams.
