Why am I seeing a burst pipe when I upload a file to the importer?

I'm trying to upload a file to import, but I'm not landing on the field mapping section. Instead I'm seeing this

 burst_pipe.png

 

Official response from

This will typically happen if there is an issue with the file such as an improper format.

Imports must be formatted as UTF-8 standardized, comma separated files (CSV).

To troubleshoot this, we recommend opening the file in Excel or external another source and copying and pasting the data into a new CSV file. 

If this new file still will not upload, please reach out to us at help@nationbuilder.com.

Complete and current information on how to use NationBuilder is available in the documentation section.

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