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I'm Abe. I'm a senior customer support manager at NationBuilder where I manage the Los Angeles and Australia customer support teams. Formerly sales at Xerox. I'm a strong believer in injecting emotion into everything you do, finding joy in digging through error logs, and helping people level up in their career.

I currently reside in Long Beach, CA with my wife, Laura, and my dog daughter, Chakis.


commented on Burst pipe when accessing ThemeSync
The burst pipe issue with accessing ThemeSync is now fixed. Please email if you continue to have issues.
posted 2016-11-23 13:25:48 -0800
responded to Stylesheets are not rendering correctly for some sites with started
posted 2016-11-22 16:04:53 -0800
published Handle subdomain authentication better in Product suggestions
posted 2016-11-15 20:49:19 -0800
responded to Can I edit the unsubscribe page template? with completed
posted 2016-11-09 12:04:18 -0800
commented on Add Office 365 as an email provider in domain settings
(raises hands)!
posted 2016-11-07 09:51:40 -0800
published Better email preferences in exports in Product suggestions
posted 2016-11-04 19:36:29 -0700
commented on Tickets not Populating on Donation Page
Here is a clue.

When I get people to clear their history it works. Seems like there is a
certain history combination that messes it up. May I suggest you try it on
a Safari browser with a lot of history and once you recreate the problem
you can sort through the history and remove it piece by piece to narrow it
down to the culprit. I don’t have time for that but you might find it worth
your while.
posted 2016-11-02 16:35:59 -0700
responded to Why shouldn't I change my nation slug? with completed
posted 2016-11-01 20:32:15 -0700
commented on Some recurring donations are noted in the payment processor but not in NationBuilder
Update 10/25/16:

Our engineers are now alpha testing a script that would backfill missing recurring donation activities. We’ve reached out to a few customers to test these solutions, and should have more details soon.
posted 2016-10-25 10:41:04 -0700
commented on My donation page using gives an error The supplied currency code is invalid
After troubleshooting with several customers, this error appears when the payment processor and merchant account currency codes do not align with the same currency. Customers have fixed this issue by either recreating either their Authorize account or merchant account to align with the same currency. That currency must also be reflected in NationBuilder.

For example:

1) Payment processor = CAD

2) Merchant account = CAD

3) NationBuilder currency settings = CAD
posted 2016-10-31 19:27:24 -0700