Skip to main content

Activity for posting to social media is delayed and missing it's related social capital

There have been multiple reports of a significant delay in tracking social capital for social media activity, such as tweeting. It seems that there is a first a delay for the activity appearing in the control panel, and then an additional delay in applying social capital. The timestamp that populates when the information eventually appears seems to correlate with the time the action was originally taken. 

This is problematic for people who actively use leaderboard pages to track their supporters' social media engagement.


We are collecting more information about this problem. We currently bring in the social media data on a regular basis throughout the day but it is not immediate and can take up to a few hours to appear. If you are experiencing this problem please email into

Official response from

Share this post

Showing 4 reactions

Please check your e-mail for a link to activate your account.