Create a phone number and access voicemails

Please note that phone numbers are only available to paying customers in the U.S. or Canada on the Organization plan or above. Phone numbers are not available to customers in free trial. If you would like a phone number activated in your nation, please contact 

Your nation’s phone number is a great place to track and consolidate incoming calls to your organization. Virtual phone numbers can be particularly useful to keep your personal number private. You can choose to use your virtual phone number as your organization’s primary number, but note that the number cannot be used to make outgoing calls.

Use your virtual phone number to forward calls to another phone number, receive incoming calls, and record voicemails from callers.

Create a phone number

You can set up a phone number after you have successfully completed installing your nation. Phone numbers are only available to nations out of trial.

1. Create a new number at Communication > [Broadcaster] > Settings > Phone.

Communication to phone

2. Enter your area code for your phone number. Choose the area code closest to your physical location, or choose the area code where the majority of your current supporters live. We will check for availability and automatically assign you a number.

Enter area code

3. Click Add phone

Your new number will be listed next to your broadcaster’s text and phone icons.

New listed number

Configure your settings

Configure your settings at Settings > Phone.

1. If you select to forward incoming calls, enter a number where you want to receive these calls. If you do not input a number, your incoming calls will go straight to voicemail.

Number to forward to

2. Select how long you want the call to forward before being sent to voicemail. If you set the wait time higher than your forwarding phone's settings, or your phone is turned off when a call comes in, the voicemail will go to your phone and not voicemail. This is only applicable if you are forwarding your calls to an external number.

Seconds to wait

3. You can add a tag or a path to all incoming callers of this broadcaster. You may also assign a point person to the caller, if a point person does not already exist for that person’s profile. These tools will allow you to track and engage your callers in the future.

Follow ups

4. Click Save phone settings.

Access your voicemails

Your callers will receive an automated greeting before a voicemail is recorded. Set a custom voicemail greeting at Settings > Phone.

Click the blue hyperlink “Call me at [number] to record a new greeting.” This is the contact number listed under Settings > Your account > Contact info. If your account doesn’t have a phone number, you’ll be given a link to update your account with a phone number.

Call to set up voicemail

You will be called at that number and prompted to record a greeting. Press [star] when you’ve completed your recording. The call will end automatically. 

Click Save phone settings

To listen to your voicemail greeting press the play button on the available player: 

Voicemail greeting

View your received calls and voicemails at [broadcaster] > Voice. Listen to any voicemail by pressing play on the available player.

Calls received

Delete a voicemail by clicking Trash icon

Voicemails are also accessible on your broadcaster’s Dashboard and on the caller’s profile. If the phone number is associated with a person in your nation, that profile will be updated. If the phone number is not recognized, a new profile will be created in your database.

Delete a phone number

Only people with an Admin permission set can add or delete phone numbers in your nation.

Delete a phone number at Settings > Billing > Phone numbers. You’ll see a list of numbers currently associated with your nation.

Phone numbers

Click on Trash icon to delete a number. 

You will be taken to a warning screen. You will be prompted to enter your phone number.

Warning screen

Click on Understand consequences to confirm. 

You should see this notification:

Deleted successfully

Deleting a phone number is an irreversible action. You will permanently lose access to this number. It will also delete all associated text messages, text blasts, and calls.

How to use text messaging

How to set up email blasts

If you’re unclear on how this feature works, please ask a question. If you would like to see changes to this feature, please submit a suggestion.