As an administrator, we should be able to re-instate someone’s email from the locked out status manually. Locking administrators out of this function seems absurd.

As an example, I received an email from a school superintendent today asking me to take care of a supporter of the district. She sent him her new email address and asked that her new email be added and that her ex-husbands email be taken off her record (she used to share an email address with her husband, which is very common). Because she opted out of the old email address, the new email that I loaded is also automatically opted out. This should have been an easy fix for me as the admin.

Please allow administrators to manually re-instate someone’s email back in after opting out.

Called this morning, still no progress.

Q: Any feedback you'd like to provide on the overall certification process?
A: Thanks!

We hired a NB Architect to develop a better format, unfortunately even with that help we are still forced to change code vs. the drag and drop norm that became the standard in the early 2000’s. NB is a great program but needs to provide better abilities in this area and stop trying to use this as an up-sell opportunity.