The master donation template should be changed as requested and use the industry standard wording and layout. Why would NB handle credit card info differently from Amazon and most every other online merchant? Just to be difficult? This causes problems. Common Form filler programs don’t work with the existing NB template. The answer “go change it yourself” is really insufficient, but better than nothing I guess.

Agreed, move your email from NB’s server to Gmail, sooner is better. There is no “fix” for NB’s email server. Once you’re using Gmail, the spam and phamtom prospects/supports problem ends.