Recover from a bad import

Bad import? Oh no! Don't worry this HOWTO outlines a few ways you can recover from a bad import.


Recovery options

1. Profiles added to your nation via an import can be found using a filter. You can add them to a list and delete them from your database.

2. Within the control panel, donations can only deleted one at a time. Any profile connected to a donation cannot be deleted. If you import donations, or if the import updated existing profiles, we can restore your nation from a snapshot

3. We may be able to help you even if a snapshot doesn't exist. Email help@nationbuilder.com. Send in the following information with your request:

  • The name of the nation
  • How the records to be deleted can be identified
    • The list they are on
    • The tag applied to the profiles
    • The date range for the donations
  • How urgently the request needs to be completed

We will work with you to get the removal scheduled and completed.


Related HOWTOs

How to import

How to backup your nation

How to filter

How to create a list 

How to remove people from your database

 

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