Customer reported incident of profiles within the 'Potential Match' tool that had been matched solely on similar first name. This does not follow the criteria described within the documentation for potential matches. Any thoughts on what might happening here?
Thank you Yaseer! I actually couldn't see this issue in the two examples that you provided. Is the issue that the incorrect person is being suggested in the 'merge duplicates' and it's taking up space? It would be helpful to hear a little more about why this is a problem, or if it would make sense for us to verify and update our documentation?