NationBuilder FAQs

NationBuilder leadership software includes a lot of functionality. This section includes short explanations for how to put those features to work. Our documentation includes step-by-step instructions to core features.

If you have a question about how to accomplish something, submit a question. You will automatically receive email notifications when your question receives an answer or comment.

Please check your e-mail for a link to activate your account.

Why shouldn't I connect my domain to NationBuilder using domain masking?

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Domain masking is the process of redirecting a domain to a site and hiding the actual domain name of a website from the URL field of a user's web browser in favor of another name. While there are no prohibitions to use this domain configuration method, it does have consequences on your NationBuilder site's functionality.

When using domain masking on a NationBuilder site you might notice that certain functionality on the custom domain site may not work as intended. Below are a list of known issues with domain masking:

  • Mobile versions of themes may not render correctly
  • Some forms may not submit
  • Website analytics might be skewed or non-existent
  • Favicons may not render
  • Sign-in pages and donation pages may not be entirely SSL encrypted on the URL level

In lieu of these issues, NationBuilder does offer several reliable domain configuration methods. We have a step-by-step guide to configure your domain with NationBuilder.

 

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Why isn't Google Analytics communicating any site visits?

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Will I be automatically billed at the end of my 14-day free trial?

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Yes. When you start a free 14 day trial, you will go through a brief installation process, which will require you enter a credit card in case you do decide to continue your account after the trial period.  Once you have set up a nation, you can pause or cancel the account at any time from within your control panel under the Settings tab > Billing > Close or pause account, or the nation owner can email us at help@nationbuilder.com and we can close your account for you.  If you do decide to maintain your nation after your trial period is up, you will be billed automatically at the price plan you signed up for.

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How can I do an import without a unique identifier?

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We do not recommend importing files that do not include unique identifiers, as this will make the process of updating your contacts later on very challenging.

However, it is possible to import data without a unique identifier.

To do this, add a blank column to your CSV spreadsheet prior to uploading it for import. As you are mapping your fields, map the blank column to "id.” During the import process, a NationBuilder ID will be generated for each of the contacts in your import. Please note that you cannot assign a particular number as a person’s NationBuilder ID - it must be generated within your nation.

Again, we do not recommend this process when avoidable. Using this method to import people can result in a lot of duplicate profiles which can make it difficult to keep track of people.

If NationBuilder IDs are the only unique identifiers for your contacts, every data update will require an export of all existing profiles to obtain their NationBuilder IDs. These ID numbers will then need to be matched to your spreadsheet of updated information prior to importing your new data. Otherwise, duplicate profiles will be created.

Additional information on importing data is available.

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Can I merge information between two broadcasters?

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Yes, you are able to merge information across broadcasters. After you create the new broadcaster:

  1. Go to Communication > Select original broadcaster > Settings > Merge.example_mergebroadcaster.png
  2. In the dropdown menu, select the new broadcaster you want to share information with.example_mergebroadcaster_2.png
  3. Click button_merge.pngand visit your new broadcaster to find the exchanged information. The same phone number from the original broadcaster is now showing up in the new broadcaster.

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How do I delete my account?

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Hi Cameron - you can follow the instructions for cancelling your account

In your control panel go to settings > billing > close or pause account 

Pausing will put your site on hold and you will no longer be billed and your site will no longer be accessible but all of your data will remain. Cancelling will totally shut down your account. 

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Can I link to files uploaded to a different page on my site?

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No- in order to provide a file link on your website, you must upload that file to the files tab of that specific page's settings. Check out the how-to for including files and images on a page.

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Responsive menu doesn't drop-down with Aware theme.

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What is the easiest way to print mailing labels?

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The best way to print mailing labels is to create a list of everyone you want to receive your mail and export that list by household - the export will be in .csv format and you can do a mail merge in Word to create the labels.

Another option would be to work with VoterPros, one of our app partners who can help you plan a direct mail strategy! 

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Can I make an announcement or send a message to all of my contacts at the same time?

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You can send an email to both prospects and supporters but they have to be separate messages

In NationBuilder, the people in your database are categorized into two buckets: Prospects (people who have not yet opted-in to receiving contact from you) and Supporters (people who have actively opted-in to receiving contact from you). Here is a little more information on how these two categories are defined.

The reason people are split into Prospects and Supporters is because it's important to communicate with these two groups of people in different ways. Prospects may be people that you think would like to hear from you, but since they haven't actively indicated interest, you should be sparing and brief in your communications with them, with the ultimate goal to have them opt-in to future communications. Since Supporters have already indicated that they want to hear from you, you can be more flexible in your approach to contacting them.

Because of this, NationBuilder requires that you send separate email blasts to your Prospects and your Supporters. This means that you cannot send one email blast to everyone in your database- you have to send at least two blasts, one to each group. Here's a little more information about how to set up an email blast.

Again, we always encourage that you target your email blasts to Supporters and Prospects differently, as if you send information to Prospects that some of them aren't keen to receive, they may mark you as spam, which has the potential to drastically inhibit your email from getting out to a wider subset of your recipients. 

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Export ward vol and supporter number?

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Hi William - yes! You can do this with a filter. Filter for precinct/ward and for volunteer > is volunteer to get a number. You can also save the filter so you can re-use it and check for updates. 

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Why aren't all of my contacts mapped?

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Even with full addresses it can take up to 24 hours for your contacts to geocode. It is possible to force the geocode by going into the profiles and hitting 'save' in the address. 

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My PayPal credentials aren't working

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If there was an error connecting your PayPal account on NationBuilder, you should review that your PayPal credentials are correct. Please check your PayPal API username, password and signature.

  • You can review your PayPal credentials on your PayPal Business account by going to your Settings and clicking on the My Account tab. Click the Profile tab and My Selling Tools. If you haven't already done so, you need to verify your account before requesting API credentials. Proceed to API Access.

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Click Request API signature under NVP/SOAP Integration and proceed to 'View API Signature'.

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Your API credentials will appear under API Signature.

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If you have requested the PayPal certificate first, you will not be able to obtain your PayPal signature. You will need to delete your PayPal certificate, and then redo the API credential request process. 

  • If you are still having additional issues validating your PayPal account on NationBuilder, you might want to check if your API credentials are still valid on PayPal. 

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Why are my blog posts out of order?

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It is likely that some of your blog posts do not have a published date. 

When blog posts do not have a published date, they move up in the blog post order. So you can have really old blog posts still show up at the top. 

To resolve this, just add a published date by going to the post page through the control panel > settings > published date.

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How can I remove the requirement for donors to enter their street address on a donation page?

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The payment processors that NationBuilder integrate with require people to include their billing address along with donations and/or payments on a website. Billing addresses are necessary for payment processors to validate the individual's credit card information, which then allows the payment to be processed.  It's not possible to remove these address fields from a NationBuilder donation page.  Check out our Finances HOWTOs for more information on financial transactions.

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How do I delete an invoice?

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In order to delete an invoice, you first need to open up the profile of the individual associated with the invoice in question. To delete an invoice, go to People -> Search for the person's profile -> Finances tab on their profile -> Revenue.  This should show you a list of any invoices attributed to this person.  You can delete an invoice by clicking on the delete button (the trashcan icon) listed to the right of the invoice details. You can learn more about invoices here: http://nationbuilder.com/how_to_use_invoices

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Do donation imports from ActBlue include recurring donations?

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Yes, although it will not show up as a recurring donation in NationBuilder. Rather, each donation as it is processed by ActBlue will be imported as an individual donation.

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Does NationBuilder add voting district information for France?

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Yes, when auto-districting is enabled, voting districts will be added to profiles in France. A person's profile will display political districts based on his primary address. That address is used to automatically assign people to voting districts.

These steps need to be completed for voting district to appear automatically in France:

1. Make sure your nation location is in France. This can be set at Settings > Contact (Paramètres > Contact). This ensures that the French localization of voting district terms are displayed. Click the "Save contact info" button ("Enregistrer les coordonnées") at the bottom of the page to save changes. 

2. Go to Settings > Defaults > Basics. (Paramètres > Par défaut > L'essentiel) Check the box next to "Enable voters" ("Électeur") You can also change the language used in the control panel to French (FR) from the Control panel language drop-down menu. Then click the "Save settings" button ("Enregistrer les paramètres").

3. Go to Settings > Political > Settings. (Paramètres > Politique > Paramètres ) Make sure the box is checked next to "Automatically update Regional & Circonscription sénatoriale when an address changes." ("Mettre Régional Circonscription sénatoriale à jour automatiquement quand une adresse change.") This enables auto-districting. Then click the "Save settings" button ("Enregistrer les paramètres").

The below screenshots include French localization of voting districts with English as the control panel language.

Every person who NationBuilder can plot on a map will get their districts assigned like this:

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And you can then filter them like this:

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