Your donation form has a State field when the country selected is United States. But it disappears if it is Australia or UK or other country in Europe. Can you please advise how you can help to validate credit card payments by donors outside the USA ? Can you add the relevant State codes/names as soon as the donor selects the country ? Or can you send the form to the merchant's local gateway in the country so that the AVS validation is done accordingly. We are losing a lot of donations that were to come through over the last 4 weeks. Thanks Ravi Manian vfaes.org
I have sent you an email directly. My email recommended the following changes:
After taking a look at your donation page page, it looks like your form is limiting your donations to US customers because the drop down menu only shows US states. If you continue to stage 2 of the donation page (where you input the address), you can see that the drop down menu only shows US states. I would recommend changing the field on line 171 to a text box instead of the US state drop down menu.
To perform this code fix, you would need to delete lines 170-172. Second, remove the classes except for "span6" in the class selector on line 173. You can see the code difference here: https://www.diffchecker.com/IN74y9PD The above link will show your original code on the left and the code I recommend on the right. After you have fixed this code, you will now have a text box prompting your users to input their State as text instead of using the drop down menu. This will allow all users to manually input their "State" as text.
Complete and current information on how to use NationBuilder is available in the documentation section.