Communications Database Manager
Job Summary
This position will lead our efforts to capture, organize, use and analyze constituent data to achieve EARTHDAY.ORG’s organizational objectives. The Communications Database Manager will oversee the daily operation of EDO’s data systems. These systems track EDO’s collaborative projects with partners nationally, its grants to other organizations, gifts and grants received, marketing and public information, outreach and general constituent relationship management. Responsibilities will range from daily oversight of data availability and quality to work with other technical resources and EDO’s management team on strategic initiatives.
Responsibilities
- Manage and monitor data entry across all departments of the organization. Create and use appropriate audit reports and data quality tools to ensure high quality of all essential data.
- Oversee EDO website mapping functionality and related data management systems.
- Monitor the system for security issues, evaluate and oversee timely updates of the software, manage user access, liaison with IT and vendors on appropriate desktop and mobile tools for accessing the data.
- Manage and support EDO’s live streaming events (website, social media platforms)
- Coordinating and supporting EDO’s international teams on digital events.
- Take responsibility for all technical aspects of a comprehensive donor management system.
- Oversee data management for EDO’s programs and initiatives, including tracking of participants, events, deliverables, documents, newsletters, and scheduling, reporting and other organizational activities.
- Empowering and educating staff to better manage and understand data to support them in their existing projects and programs.
- Work with Development team to determine best ways to log and manage grants awarded to EDO.
- Provide support to marketing and communications on campaigns, segmentation and analytics for emailing’s, newsletters and other communication functions, including
integration with social media activities.
- Manager will have responsibility for anticipating new requirements, developing them
with departmental teams, and overseeing their implementation, including working with designated outside consulting support.
- Provide on-going training, tutorial support, produce documentation and in other ways
support the independence and self-reliance of EDO staff.
- Advise leadership and cross-functional teams on technology strategy, technology implications of EDO overall organizational objectives, and CRM requirements relative to
network, web and other technology areas.
- Creating protocols for data entry, monitoring, and updating.
- Work with team managing intern program including job training skills.
- Perform other duties as necessary to achieve the goals of the organization.
Qualifications
- Communication and research skills commensurate with a bachelor’s degree and a minimum of three years nonprofit technology experience, or other equivalent background.
- Knowledge and experience with Google Analytics and ESRI.
- Database management skills with contemporary relational databases, including administrative configuration, reporting, dashboards and data quality skills. Software development background useful but not required.
- Well versed in cloud software management, particularly CRM systems, for general database administration, security, back-up, data imports and exports, and integration.
- Project management skills in order to manage outside resources as well as internal project teams for major enhancements and integrations.
- Must possess excellent analytical, research, organizational, and written and verbal communication skills, with technical and nontechnical audiences.
- Position requires proficiency in CRM administration, including prospect and constituent management, data quality, developing reports in NationBuilder or equivalent software system as well as good understanding of nonprofit fundraising processes, donor cultivation, nonprofit marketing and related financial requirements.
- Position also requires good understanding of software and business processes associated with project management and grants management software systems to support EDO’s programs, initiatives, and grants.
- This position requires comfort and effectiveness translating between end user needs and database output. Must be able to understand staff needs so as to accurately translate their requests into effective queries and reports. Skill in making presentations and training individuals in software applications is REQUIRED.
- Proven ability to launch a new system, and lead a culture change process towards a new way of doing things.
- Must be able to organize and prioritize work, be proactive, take initiative, resolve problems, follow through, and simultaneously manage multiple priorities to ensure goals are met in a timely manner.
- Strong experience with most primary office software packages, including MS Excel, Access, Outlook, Active Directory and other typical software systems.
- Understands general web concepts (HTML, Javascript and authentication) in order to liaise with web team for on-line forms and integrations.
- The position is based in Washington, DC. EDO is a fast-paced work environment that is constantly responding to the latest trends and opportunities in the political, social and environmental spheres.
Salary and Benefits:
EDN offers competitive salary commensurate with experience and a complete benefits package including paid vacation, sick leave, and retirement. Long hours possible (especially around Earth Day and other special events).
Position based in our DC office.
To apply:
Email a letter of interest and resume to [email protected]. With the subject line: “Communications Database Manager” and your last name
Equal Opportunity Employer
EARTHDAY.ORG is an Equal Opportunity Employer. EARTHDAY.ORG does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability status, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.