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Increase Your Donor Retention with the Supporter Portal

Give your supporters more control over recurring transactions and memberships with NationBuilder's Supporter Portal.

March 20, 2023
1 min read

With $392 million dollars raised on our donor platform last year, we know that recurring revenue is key when you’re trying to establish a sustainable fundraising program. That’s why we’ve been working to improve our recurring donation management tools.

 Help your team save time by avoiding manual work fixing failing donations and cancellations

 Improve your donor experience by giving supporters more control over recurring transactions and memberships 

Meet the supporter portal 

The supporter portal is an interface your supporters can log into to self-serve and make changes, without needing to reach out to your team. Through it, they can:

   Review and cancel active recurring donations and memberships

   Adjust their donation amount and update their payment method themselves

  Receive renewal and failed payment notifications to nudge them to add a new credit card

Designed to suit your needs 

Your team can choose to enable certain sections of the portal and which actions supporters can take within each it, such as: 

  • A donation section with the ability to change the recurring payment amount, credit card in use and cancel a recurring transaction
  • A membership section to view and cancel current memberships, and change the credit card used for dues.

Remember as you select your settings: supporting more flexibility for your donors will help build their trust with your organization long term. Please read our documentation to find out more and let us know if you have any questions!

Flore Blondel-Goupil

Flore Blondel-Goupil

Senior Product Marketing Manager based in Marseille, France

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