default profile picture broken

We set up a second site in our nation for development purposes. The default profile picture is broken (this looks like a permissions issue). I just made this the primary site and the image is still broken. Any suggestions? Am I missing a setting that needs to be made?

Official response from Robin Alberts-Marigza

Ron, my name is Robin and I am your organizer at NationBuilder. I’m happy to help resolve this issue, but hoping you can provide me with a few more details about which image you are having issues with. I will send you an email directly and you can respond there. Best, Robin

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Robin Alberts-Marigza

NationBuilder employee

Robin Alberts-Marigza responded with completed

posted 2016-06-22 10:40:26 -0700
Taylor Pineiro

NationBuilder employee

Taylor Pineiro commented
Hi Stefan – which of your sites are you referring to?
posted 2015-06-09 20:54:28 -0700
Stefan Avlijas

Stefan Avlijas commented
Experiencing the same issue :’(
We use profile pics across the site.
posted 2015-06-02 08:27:39 -0700
Brett Hennig

Brett Hennig commented
I also have a broken default profile picture on my site’s join us page (under who’s joining) it can’t load this image:
http://res.cloudinary.com/nationbuilder/image/twitter/w_73,h_73,c_fill/599381457.jpg
posted 2015-03-04 00:34:52 -0800
Ron Crouch
Ron Crouch commented
Sorry – here’s the error code when I attempt to load the default buddy icon directly:
<code>AccessDenied
Access Denied717E32EED9EAEE2B
Hy+DMwl3TCuVauyuN00j4JbtwXJEOdN+N1FHHokNgtZV/bh8A195AZaltL/cJnek
</code>
posted 2014-03-14 12:15:21 -0700
Ron Crouch
Ron Crouch commented
Sorry it has taken a while to follow up. I reviewed your suggestion re: replacing the _supporter_nav.html file and that did not correct the issue. We currently have 2 versions of the site up, one that had been worked on by some folks before I got involved, and the default buddy image isn’t broken in that site; I even copied the _supporter_nav.html file from the old site and it didn’t work in the new site either.

Again, what I’m seeing indicates a permissions issue somewhere. I copied the image URL from the old (working) site and the new (non-working) site and get the following message on the new site when I attempt to load the default buddy icon directly:
AccessDenied
Access Denied717E32EED9EAEE2B
Hy+DMwl3TCuVauyuN00j4JbtwXJEOdN+N1FHHokNgtZV/bh8A195AZaltL/cJnek

Here’s the working URL image from the old site:

http://d3n8a8pro7vhmx.cloudfront.net/themes/5271adff8ed5f05c27000002/attachments/original/1383181830/buddy.png?1383181830

Compare to the non-working URL image from the new site:

http://d3n8a8pro7vhmx.cloudfront.net/themes/52f24de801925b56c8000002/attachments/original/1391611385/buddy.png?1391611385

Let me know if this gives you additional insight into the root cause of the issue.

—Ron
posted 2014-03-14 12:10:40 -0700
Ron Crouch

Ron Crouch responded

posted 2014-02-21 18:02:52 -0800