Recurring Donation Migration FAQs

• How does it work?

  We use Stripe's subscription migration tool to transfer your existing recurring subscriptions from your current payment processor to NationBuilder Payments. This involves replicating subscription details and linking past donations to these new subscriptions within NationBuilder. Once set up, future donations are processed through NationBuilder Payments, and you can cancel the subscriptions with your previous processor.

• Are there risks of losing donations?

  Yes, as with any migration there is a risk of some recurring donations failing. Rest assured, our team is ready to support you by setting up automated emails to prompt donors to update their card information and restart their subscriptions.

• What types of recurring donation can be migrated

  Currently we offer migration of credit card recurring donations. We expect to expand this in the future and you're welcome to reach out if you're looking to migrate another another type (BACS, Direct Debits etc).

• Will I have to contact the recurring donors?

  No, the migration is handled on the backend between your old processor and NationBuilder Payments. Your donors won't need to take any action unless their card fails post-migration, in which case, they’ll receive an automated email asking them to update the card.

• How much does it cost?

  NationBuilder offers this service at no cost! After the migration of your recurring donations, standard NationBuilder Payments fees will be applicable. You can refer to a detailed list of these fees here. It's worth noting that certain third-party payment processors may charge their customers for exporting recurring subscriptions. Our team will collaborate with you to communicate with your current processor and determine if there are any charges for exporting your data.

• How long does it take?

  The duration of the migration process can vary, typically spanning from a few weeks to a few months. The timeline is contingent upon factors such as the quality of your existing data and the specific payment platform from which you are migrating.

• What types of recurring donation platforms do you support for migration?

  NationBuilder is equipped to migrate data from various third-party processors. However, it's essential for the third-party processor to agree to provide the subscription information to us. While it is an industry standard practice, we cannot guarantee that every processor will comply with this requirement. We will work with you to communicate with your specific processor to ensure a smooth migration process.

• Is there a minimum or maximum number of donations required for a migration?

  Not at this time.