Your staffers will love you.
You got into government to serve the people. You know that listening to your community is the only way to solve real problems for real people, to truly represent your constituents. You even encourage people to reach out to your office. But then someone actually does.
Who responds? Where does the information get logged? How is any necessary follow up assigned? How can everyone on your team see that information, compare it to other feedback, draw conclusions and use it to generate solutions?
Constituent communications shouldn’t be a burden to your team, especially because feedback from your community is your most valuable resource.
Imagine not just using the media to talk to people. Imagine having direct relationships with the people in your town, city, municipality, or state. Imagine truly engaging people to generate solutions to your community’s most pressing problems.
Leading starts with listening. You worry about that, and let your software worry about keeping it all straight.