The training video, "Introduction to the control panel" states that : "To start practicing, log into your control panel. Once logged in, you’ll see a dropdown option all the way to the right side of the blue navigation bar. Click “Support” and you’ll be taken directly to our support doc library." However, the only dropdown on the upper right only presents three choices - "Your Account" "Add control panel user" and "Sign out" ... I've seen this in so many "training" situations where the instructions are not kept current to the upgrades in the software ... it is very frustrating to the person hoping to get correct information from the trainer ...