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Bug tracker

Brad Johnson By 
May 30, 2014

I think NB needs a bug tracker. Is there one I'm missing. Currently, we report bugs via point people or by developer email addresses that we happen to have. This system does not work for a variety of reasons. 

I've reported many bugs via point people, and mostly they are misunderstood or ignored. I am sitting on about a dozen low or medium priority bugs that I'd happy report, but since I can only do so through point people I only report major, show-stopping bugs. And even then they usually don't get through to the engineers until I start squeaking. 

A professional bug tracker that the engineering team can directly access, without point people as gate keepers, is important. 

Official response from completed

If you're experiencing a bug, please contact our support team at [email protected] and follow these steps for reporting your bug.

Thanks!

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  • Bill Browne
    tagged this with Important
    posted 2016-09-04 22:24:08 -0700
  • Kevin Coleman
    NationBuilder employee
    commented
    Hey @donald,

    Sorry about that, we’ve recently depreciated that feature. Please follow the instructions in the updates above to submit a bug report.

    Let me know if you have any additional questions!
    posted 2015-10-16 15:10:39 -0700
  • Donald Gerard
    commented
    Not helpful. No Control Panel at the bottom-right of any page in my nation.
    posted 2015-10-16 14:20:03 -0700
  • Tim Wayne


    Certified Architect
    Certified Expert
    Certified NationBuilder Architect Certified NationBuilder Expert
    commented
    If I can, I include a video of the bug in action. There’s a screen-record function built into Quicktime.
    posted 2014-12-25 09:17:23 -0800
  • Tim Wayne


    Certified Architect
    Certified Expert
    Certified NationBuilder Architect Certified NationBuilder Expert
    tagged this with Important
    posted 2014-12-25 09:16:28 -0800
  • Alexandre Schmitt
    NationBuilder employee
    commented
    Hi Brad,

    We are looking into the reports you sent in today, I’m sorry if that wasn’t communicated before. To add to what I had mentioned above – while each report is reviewed by our engineers, your point person is still going to be your main point of contact within NationBuilder and may be in touch to ask for more information or let you know of other ways to resolve the issue reported.
    posted 2014-06-26 22:01:32 -0700
  • Brad Johnson
    commented
    Thank you for the response. I tried that today, submitting a few display bugs. I got an email from my point person saying the bug I submitted wasn’t a bug and there’s nothing to do.

    I write a lot of CSS and know that isn’t true. I fixed the issue in 5 minutes in my browser using the developer toolbar.
    posted 2014-06-26 18:24:48 -0700
  • Alexandre Schmitt
    NationBuilder employee
    responded with completed
    posted 2014-06-25 16:33:35 -0700
  • michael waggoner
    tagged this with Important
    posted 2014-06-24 20:46:11 -0700
  • Steven Armstrong
    commented
    Couldn’t agree more!
    posted 2014-06-24 03:45:27 -0700
  • Arya Iranpour
    tagged this with Important
    posted 2014-06-05 10:04:54 -0700
  • Michael Sims
    tagged this with Important
    posted 2014-05-31 19:21:14 -0700
  • Ethan Clarke


    Certified Architect
    Certified NationBuilder Architect
    tagged this with Important
    posted 2014-05-31 13:32:11 -0700
  • Marjorie Roswell
    tagged this with Important
    posted 2014-05-30 22:23:31 -0700
  • Steve Ofner

    Certified Architect
    Certified NationBuilder Architect
    tagged this with Important
    posted 2014-05-30 22:01:48 -0700
  • Brad Johnson
    commented
    To add to this I have found an significant authorization bug that allows access to forbidden actions, and have reported it to NB staff, but the problem was misunderstood as an account permissions problem and essentially rejected. There needs to be away for the NB developer community to communicate directly with NB developer without non-technical gatekeepers.
    posted 2014-05-30 21:27:25 -0700