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Missing recurring payments while using PayPal Express

In the database, a donor made a recurring donation. That first donation registered in the database. The next month, I expected another payment. However, that payment did not register in the database. I checked PayPal and noticed that the payment was actually noted in the payment processor which means NationBuilder is missing the 2nd recurring payment.

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After doing some additional digging, this doesn't appear to be a systemic issue across the entire database. Our engineering team will not be able to prioritize fixing this issue given its limited scope and our other priorities at hand - but we are able to backfill donations for you if you need - please email help@nationbuilder.com to request a backfill. 

You also can manually note the missing payments in your profile by manually adding your donations. 

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