Privacy & Security

Over recent years, expectations regarding the handling of personal data by organisations have increased, and as such, countries and regions across the world have introduced and updated laws to ensure the protection of citizens’ personal data. The European General Data Protection Regulation (GDPR) is a leading regulatory framework in the area of privacy and there is similar legislation across the globe including CCPA (California), CDPA (Virginia), PoPI (South Africa), Privacy Act (New Zealand), and LGPD (Brazil) to name just a few, with many more to come.

As well as being a legal necessity in many countries, we also believe that advanced privacy––respecting granular consent and the tools that we offer to help manage that––paves the way for smarter campaigning and more effective strategies for engaging with communities and building meaningful relationships.

At NationBuilder, our mission is to give our customers the tools that they need to lead. We’ve always believed that this requires them to build trust in their processes and how their data is handled. That’s why we put privacy at the center, so our customers can earn their supporters’ trust and build meaningful relationships based on respect for the communication preferences of their community.

Each NationBuilder customer gets a completely separate, secure, and self-contained database––and our customers choose who they provide permission to access it. The sanctity of our customers’ data is at the heart of everything we do; we don’t sell it or share it, and we interact with it only when asked to. There is no “NationBuilder database” or dataset. Your nation and the data within is strictly yours.

One of NationBuilder’s founding principles is that leaders must “own their own data”. That principle is not just reflected in the design of our software, but also in NationBuilder’s underlying technological architecture.

If you work in the EU, please visit our GDPR FAQ for more information.

We don’t sell data and we don’t sell ads. Our business model is simple: we make software and the people that want to use it pay us to do so. We give our customers the tools that they need to own their own data and ensure they are able to maintain the privacy of their supporters.

If you need guidance on practices and/or compliance in your country, we recommend you visit the website of your country/state data regulator and get advice from your legal counsel.

It is possible to connect your Twitter account and/or Facebook page to your nation. This can help you to view who is publicly interacting with your social media accounts within your nation to build a more holistic view of your supporters and how they interact over different channels.

In order to do this, you’ll need to manually connect your relevant social media accounts to bring in the data. If you want to match Facebook or Twitter records with email addresses or members because you believe they are the same person, then this will need to be done manually. NationBuilder does not automatically match the data of supporters with corresponding social media accounts. As always, you should make sure to check that these practices are compliant with the regulations that apply for your organization.

The Advanced Privacy suite of tools was designed with data compliance in mind and provides NationBuilder customers data privacy tools. Using the Advanced Privacy tools, customers can:

• Gather and manage more granular consent logs for auditable opt-ins / data processing
• Gather consent for certain analytics cookies
• Respond to individuals seeking to exercise their rights to data erasure, data access, and data portability